If the parking ticket was sent to your home, go back to the car park as soon as possible to gather evidence!
When you raise a case with a parking company, they should generally reply within 7 days or so. We've had some reports of parking companies claiming they've received no contact within this 28 day period, meaning that the time limit has expired and you won't be able to make an appeal. If you don't hear from a private parking firm, we strongly advise that you contact them by phone. We have direct contact numbers listed for most private parking firms on their company contact pages.
If your case file doesn't currently give you the option to escalate, we advise that you contact the customer support team at support resolver. It's essential that you do this as soon as you receive the code, as these codes have an expiry date after which POPLA will no longer consider your appeal! The IAS generally requires that you submit an appeal within 21 days of your case being rejected by a parking firm.
If you do so, your appeal will be considered free of charge. If, however, you make an appeal outside of this time limit but within 12 months of your case being rejected by a parking firm, you may be able to make a "non-standard appeal". Private parking firms typically work for a landowner, which could be a supermarket, hospital, retailer, or similar organisation.
In some circumstances, the landowner may be able to suspend your ticket. You should never hope a ticket will disappear! Talking with the private parking firm is the first step towards successfully resolving the issue. Make certain to check that the company is accredited. If you live in Scotland, you may be sent a ticket if you are the registered keeper of a vehicle considered to be in breach of the terms and conditions of a private parking firm. There is, however, no law that holds you responsible for identifying the driver of the car if you were not driving it at the time it was parked.
Any court action raised by the private parking firm as a result of this can be defended. You can raise issues with 32 companies in Private parking tickets services Key companies include:. With Resolver you can send your case to key ombudsmen and regulators including:.
Who is your issue with? In this guide: Your rights Do I have to pay private parking tickets?
Private parking tickets
Can I pay a parking ticket and still appeal? How do I know if my parking ticket is from a private parking firm? How do I know if my ticket is unfair?
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